Our guide contains answers to some of the most common questions about Loqiva. Use the filter to navigate the page.

General FAQ

  • What is PalaceApp exactly?

    PalaceApp is comprised of a suite of web administered tools for civic users and local businesses as well as mobile applications for Android and iOS.

  • What does it cost?

    PalaceApp is completely free to visitors and residents. Local businesses sign-up and are given 1 year's free trial. As the trial period comes to an end, business users will be able to decide whether to pay £5 a month to continue to be part of PalaceApp.

  • Why Crystal Palace?

    Well ... the area has over 160 years heritage in innovation and it's great to think PalaceApp is part of this. The founder of Loqiva lives in Crystal Palace and wanted to see if the technology could benefit his community first. PalaceApp has been established by Loqiva, the company which has built the software. Crystal Palace will help to refine the platform before it's rolled out to benefit other areas.

  • Who owns the data?

    Our intention is to "gift" the PalaceApp platform to a community organisation in Crystal Palace after launch. This means the data will be owned and managed by the community on behalf of the community.

  • How do you make money?

    The short answer is PalaceApp probably won't make money. Not only do we have to pay for the maintenance of the technology and hosting, there are additional fees for the use of Google's mapping services. Typically, a Council or a local BID would pay for a basic license to cover these. We don't have any organisation underwriting us at the moment, so every £5 monthly business subscription (after the free trial) will go towards covering costs.

  • Is this software in use anywhere else?

    The team behind PalaceApp and the Loqiva software have developed a number of platforms for local and national government. Crystal Palace is the first full installation of the Loqiva software.

App Users FAQ

  • Is the PalaceApp smartphone app free to use?

    Yes, PalaceApp is completely free. All you pay for is your bandwidth.

  • What kind of data do you collect?

    PalaceApp needs to collect personal data to make recommendations to you. When signing up, you explicitly tell us your name, age range, gender and postcode together with some information about your interests. After this, the app monitors your location. You can opt to turn this off in the normal way on your phone but this will limit some of the features of PalaceApp.

  • How do you protect my privacy?

    The data that's displayed on PalaceApp is aggregated and anonymised. We hash and encrypt data in transit, and all the decisions made intelligently by the platform to serve you content are done so privately and autonomously. We have built our platform with the principal of owning and using data ethically. We work in your best interests in terms of privacy. All data is stored in the UK.

  • Can I delete my account?

    We hope you won't, but of course if you feel the need to delete your account, you can do so on the app at any time. When you delete your account then all the data personally identifiable to you is instantly erased from our system.

  • Will the smartphone apps be updated?

    Yes, we will be regularly updating the smartphone app with fixes and new features. Please download the latest version to enjoy the best experience.

Business FAQ

  • How can my business benefit from Loqiva?

    Simply join PalaceApp and subscribe as a local business. PalaceApp is available to businesses located in the areas the platform serves. Your business address and credit card details are requested on sign-up to help verify you.

  • Is my business within the area PalaceApp covers?

    PalaceApp is restricted to businesses located within, or very near to, the area typically defined as Crystal Palace. This includes Upper Norwood and parts of Gipsy Hill, West Norwood, West Dulwich, Sydenham, Penge and Anerley. Click here to see a graphic of the area PalaceApp covers.

  • Why do you need card details if PalaceApp is offering a free trial?

    Even though PalaceApp is free for local businesses for 1 year, we still need to check you are a genuine business. Validating a debit or credit card helps us to do this. We will let you know by email when your free trial is nearly over so you can decide whether to continue with PalaceApp on a paid basis. By this time, we plan to have added more features for your business to benefit from.

  • How can PalaceApp help generate more revenue for my business?

    PalaceApp creates a local community of users that your business is able to market to. You are able to list your business, promote offers to particular demographic groups within the community, and set GeoAlerts to encourage footfall to your premises whilst people are local to you. You can also view analytics of your local area.


  • How much does it cost?

    Our goal is to help every participating local business to make a few additional sales each month as a minimum. We've been asking local businesses what the platform would be worth to them to start with and have concluded that a fee of £5 per month seems fair and reasonable.

  • Can I try it out for free?

    Sure, when you sign up you get 1 year's free trial. If you choose to continue your subscription then we'll bill on the same day your free trial ends every month.

  • What happens if I stop my subscription or don't pay?

    If, for any reason, you stop your subscription or we don't receive payment, then we'll keep your business account available up to 1 year so you can change your mind and/or try making payment again. After this PalaceApp deletes your account, content and analytics information in line with its data policy.

  • Can someone come in and talk me through it?

    Absolutely. Simply drop us a line on using contact form on this website and a member of our team will contact you.

Still need some help?

Feel free to get in touch with us and we will be happy to discuss any questions with you.

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